customer info

You are always welcome to contact us with questions:
TranquiliT
1820 T Street, NW Suite 2
Washington, DC 20009
e-mail: info@TranquiliT.com
Attn: Customer Service

Orders:
All orders must be placed directly through our website at www.TranquiliT.com.

Inquires:
We love hearing from you. All inquires may be emailed to info@TranquiliT.com.

Payments:
We accept Visa or Master Card and Paypal.

Gift certificates:
Surprise your tranquility-lover with a pre-paid online shopping gift certificate.

Returns:
TranquiiT guarantees your tranquility. If for any reason you are not satisfied with your purchase, please contact service@TranquiliT.com for a Return Authorization code and a mailing address for your return. Please provide the your name, date of purchase, invoice number, item, and quantity of the product that you wish to return. A refund will be issued once we receive the item. TranquiilT is not responsible for loss, damage, or stolen items during the return shipping process.

Please note the following points for your returns:

1. Customer service must be contacted within 5 days of date of receipt of your products for a refund, credit, or exchange minus shipping and handling charges. The item must arrive within 20 days from the issue of the Return Authorization code.
2. We only accept the return of any unwashed, unworn or defective merchandise with tags still attached and the original receipt.
3. Items purchased online CANNOT be returned to Tranquil Space yoga studios.
4. Please note that ALL DISCOUNTED SALES ARE FINAL and we do not accept returns or exchanges on them.
5. TranquiliT will not offer price adjustments for items that go on sale shortly after your purchase of the item at full price. Also discount codes cannot be retroactively issued for a orders that have already been processed. Please subscribe to our mailing list to get the latest scoop on discounts and sales: TranquiliT exclusive offerings

Shipping:
Considering we are crafting your pieces especially for you, TranquiliT ships within one to two weeks. We will notify you of any delays in shipping over one week and of backordered items with an approximate shipping time frame. All items are shipped via USPS. Please note that taxes, customs, and duties for international orders are the responsibility of the customer.

Sizing:
Our sizes run as follows: (0) X-Small, (2-4) Small, (6-8) Medium, (10-12) Large, (14-16) Extra Large. For more details, visit our sizing chart.

Fabrics:
Our luxurious eco-friendly and sustainable rayon made from organic bamboo garments are machine washable in cold. Tumble dry low or dry flat for extra long enjoyment.

TranquiliT Touch:
Inside each TranquiliT package is an organic lavender sachet, yummy fair trade tea, and additional surprises.