You are always welcome to contact us with questions:
TranquiliT
1820 T Street, NW Suite 2
Washington, DC 20009
e-mail:
Attn: Customer Service
Orders:
All orders must be placed directly through our website at www.TranquiliT.com. Please refer to http://www.tranquilit.com/find-store for the nearest retailer who carries our line.
Custom orders:
Are you
looking for a beloved piece in a particular color or size we don't currently
offer? We can create custom orders in additional sizes and colors for an
additional $20/piece with a 4-6 week delivery date. If you are interested in
having a custom order crafted for you, e-mail
or fill out the
custom order form.
Inquires:
All inquires may be emailed to . All customer service questions and concerns may be emailed to .
Payments:
We accept Visa or Master Card.
Gift certificates:
Surprise your tranquility-lover with a pre-paid online shopping coupon. To order, email .
Returns:
TranquiiT guarantees your tranquility. If for any reason you are not satisfied with your purchase, please contact service@TranquiliT.com for a Return Authorization code and a mailing address for your return. Please provide the your name, date of purchase, invoice number, item, and quantity of the product that you wish to return. A refund will be issued once we receive the item. TranquiilT is not responsible for loss, damage, or stolen items during the return shipping process.
Please note the following points for your returns:
1. Customer service must be contacted within 5 days of date of receipt of
your products for a refund, credit, or exchange minus shipping and handling
charges. The item must arrive within 20 days from the issue of the Return
Authorization code.
2. We only accept the return of any unwashed, unworn or defective merchandise
with tags still attached and the original receipt.
3. Items purchased online CANNOT be returned to Tranquil Space yoga studios.
4. Please note that ALL DISCOUNTED SALES ARE FINAL and we do not accept
returns or exchanges on them.
5. TranquiliT will not offer price adjustments for items that go on sale
shortly after your purchase of the item at full price. Also discount codes
cannot be retroactively issued for a orders that have already been processed.
Please subscribe to our mailing list to get the latest scoop on discounts and
sales:
TranquiliT exclusive offerings
Shipping:
TranquiliT will do our best to ensure a prompt order fulfillment. We will notify you of any delays in shipping over 7 days and of backordered merchandise from your order with an approximate shipping time frame. We ship via UPS or USPS.
Please note that taxes, customs, and duties for international orders are the responsibility of the customer.
Sizing:
Our sizes run as follows: (2-4) Small/Superb, (6-8) Medium/Marvelous, (10-12) Large/Lovely.
Fabrics:
Our luxurious eco-friendly and sustainable rayon made from organic bamboo garments are machine washable in cold. Tumble dry low or dry flat for extra long enjoyment.
TranquiliT Touch:
Inside each TranquiliT-shipped package, we include a lavender-filled sachet, a writing pen made from recycled tires, and inspiring ideas.