Home » Connect » Customer Info

This resource page gives insight into our customer service tranquilosophy.

Inquires:
We love hearing from you! Reach out with questions, comments, and photos of you in your favorite pieces: info@tranquilit.com.

Mailing List:
Join our mailing list and get the latest scoop on Pop Up events, exclusive sales, ways to wear, new collections, and more: TranquiliT exclusive offerings.

Shipping:
In an effort to be as eco-friendly as possible, each item is crafted with lots of love just for you. Please allow two weeks (three to four for international orders) for creation and delivery of your lavender-infused package. All items are shipped via USPS Priority Mail. Please note that taxes, customs, and duties for international orders are the responsibility of the customer.

Sizing:
Our sizes run as follows: (0) X-Small, (2-4) Small, (6-8) Medium, (10-12) Large, (14-16) Extra Large. For more details, visit our sizing chart.

Fabrics:
Our luxurious eco-friendly organic cotton and rayon made from organic bamboo garments are machine washable in cold. Tumble dry low or dry flat for extra long enjoyment.

TranquiliT Touch:
Inside each TranquiliT package is an organic lavender sachet, yummy fair trade tea, and additional reusable surprises.

Gift Certificates:
Surprise your TranquiliT-lover with a pre-paid online shopping gift certificate.

3 Simple Steps for Exchanges and Returns:

    1. TranquiiT guarantees your tranquility. If for any reason you are not in love with your order, please contact info@TranquiliT.com for a Return Authorization Code (RAC) within one week of receipt. Please note your order number and reason for return or exchange of any unworn, unwashed, or defective items. All sale items are final sale and no online TranquiliT purchases can be returned to retail outlets such as Tranquil Space.
    2. Insure your package for traceability, note your RAC on your receipt and return it to our headquarters:
      TranquiliT
      c/o Returns
      1820 T Street, NW Suite 2
      Washington, DC 20009
    3. Credit card and PayPal purchases will be refunded the day we process your return. We process returns and exchanges as quickly as possible. Please allow one week for processing and one or two billing cycles for it to appear on your statement. Refunds are for the purchase price, but do not include shipping and handling.